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Cloudbeds Support Article

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How to sign up?

To sign up for our app, all you need to do is to fill in this form on https://localcave.com/en/intelligent-hotel/  and we will contact you to create your check-in page and your login credentials.

Connecting for the first time

To connect with Cloudbeds, you must follow these steps:

  • First, log in with your credentials in https://localcave.com/login/
  • Go to the settings tab
  • Scroll down to the bottom, and there will be a button to connect with Cloudbeds.
  • Review app permisions and approve if you are logged in at Cloudbeds, or log in and approve to proceed with integration.
  • Done, you are now ready to go!

Integration Features

  • Validate Guest entries with reservation information from Cloudbeds.
  • Shorter Check-in for guests: Repeated information already extracted from PMS.
  • Easy manipulation of check-in process: No need to do twice the same job of check-in in both systems.
  • Show balance information directly to guests, so that they are aware of the costs before checking in.
  • Additional guests are automatically added to the reservation inside Cloudbeds system.
  • Whatsapp and Email template for easy check-in with custom links for each guest in 3 different languages.

 

Disconnecting the apps

To disconnect the apps, please follow instructions on:

https://myfrontdesk.cloudbeds.com/hc/en-us/articles/219774407-Disconnect-an-app-from-myfrontdesk

 

Getting Support

For technical-related issues:

Rodrigo Tagliari

Email: rodrigotagliari@localcave.com

 

For commercial-related issues:

Vinicius Cezar Souza

Email: viniciuscezarsouza@localcave.com

 

FAQ

Q: Do you have any additional charge for integration with Cloudbeds?

A: No. The integration is already included on the final price.

Q: Is it possible to send photos from one system to another?

A: Not yet. Integration scope at the time consists mainly of the stream of information. But we pretend to implement in future versions.

Q: How long does it take to integrate with Cloudbeds?

A: About 5 minutes only.

Q: What languages are supported by the integration?

A: English, Portuguese and Spanish